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Frequently Asked Questions
Residential Billing and Collections - Page 3
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Page 1, Questions 1-12: Fee Structure - Relation to Water Bill - Fee Determination
Page 2, Questions 13-19: Initiating Service - Billing Process
Page 3, Questions 20-29: Renting and Selling - Alternate Savings - Long Range Classifications
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Renting and Selling
20. If I rent, whose name will be on the account?
21. Do I have to notify anyone at Johnson County Wastewater (for billing purposes) if I buy or sell a house?
Alternate Savings
22. I’m a senior citizen living on a fixed income. Am I entitled to a discount?
23. I claimed an income tax deduction under the mill levy system. Can I continue to do so with this new wastewater billing system?
24. Is anyone exempt from paying a user fee?
25. What if I am on septic tank system?
Long Range Classifications
26. What are the user classifications under the new billing system?
27. My water bill is in cubic feet and my wastewater bill is in gallons. How do I convert from cubic feet to gallons?
28. What is the difference between stormwater and wastewater?
29. What is Johnson County Wastewater’s long-range rate plan for wastewater services?
Renting and Selling
20. If I rent, whose name will be on the account?
• The name on the JCW wastewater account will be the same as the name on the Public Water Utilities account unless JCW is directed otherwise.
21. Do I have to notify anyone at Johnson County Wastewater (for billing purposes) if I buy or sell a house?
• Yes. Call the customer service department and inform them of all billing changes or fill out the reverse side of your payment stub on your final bill.
ALTERNATE SAVINGS
22. I’m a senior citizen living on a fixed income. Am I entitled to a discount?
• No. Check with the Johnson County Department of Human Services to see if you are eligible for low-income assistance with this bill. That number is 913-894-8811.
23. I claimed an income tax deduction under the mill levy system. Can I continue to do so with this new wastewater billing system?
• Charges under the wastewater user charge system are not tax deductible. Any questions concerning previous deductions of wastewater O&M mill levy from income taxes should be discussed with your tax attorney or accountant.
24. Is anyone exempt from paying a user fee?
• Yes, anyone not connected to JCW’s sanitary sewer system.
25. What if I am on septic tank system?
• Septic tank users are not charged because they are not connected to the sanitary sewer system.
Long Range Classifications
26. What are the user classifications under the new billing system?
• Residential (single-family dwellings)
• Multi-family residential (apartment complexes, duplexes, etc.)
• Small Commercial (wastewater discharge of 27,000 gallons per day or less)
• Large Commercial and Industrial (wastewater discharge of more than 27,000 gallons per day
• Subscribers (wholesale customers such as other political units and municipal corporations within Johnson County Unified Wastewater District)
• Exempt (real estate property in the Johnson County Unified Wastewater District determined to be exempt from ad valorem taxes, but not from wastewater charges)
27. My water bill is in cubic feet and my wastewater bill is in gallons. How do I convert from cubic feet to gallons?
• There are 7.48 gallons per cubic foot (7.48 x cubic feet = gallons).
28. What is the difference between stormwater and wastewater?
• Stormwater is water from rain and other sources that drains into a street drainage system where it flows to streams and creeks. Stormwater drainage systems help prevent flooding and bank erosion. These systems are typically maintained by the cities in Johnson County.
• Stormwater services are provided by Johnson County Public Works in unincorporated areas of the county. Individual cities within the county provided stormwater services for incorporated areas. JCW does not provide stormwater services.
• Wastewater is used water from homes and businesses. JCW collects, transports and treats wastewater before it is returned to streams and creeks.
29. What is Johnson County Wastewater’s long-range rate plan for wastewater services?
• As part of its strategic planning process, Johnson County Wastewater annually reviews its operations and plans rate adjustments accordingly based on changes in the economy, and prices for utilities and chemicals used in the operations of wastewater facilities. After a thorough examination by an industry leader in utility rate analysis, JCW submits the Operation and Maintenance Budget and the user charge rates to the Johnson County Board of County Commissioners (BOCC), for approval. JCW will continue to work closely with the BOCC to ensure the best interests and needs of customers are being addressed.
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Still have questions? Consider sending an e-mail to our Customer Service Center at solutions@jcw-custserv.org.
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