Our Most Common Questions
- Am I in the JCW Service Area?
- Is my home or property connected to the sanitary sewers?
- Who do I call if I have a sewer backup?
- Are JCW and Johnson County Water District No. 1 the same organization?
- Who do I call about odor problems in my home?
- Do I call JCW about storm sewer problems?
- What can I dump down the sewers or my drains?
- What are JCW's statistics such as how many miles of sewer lines the county has?
1. Am I in the JCW Service Area? If your home or business is located in Countryside, Fairway, Lake Quivira, Leawood, Lenexa, Merriam, Mission, Overland Park, Prairie Village, Roeland Park, Shawnee, Westwood, or Westwood Hills, chances are you are in the JCW service area. JCW also serves businesses at the New Century Air Center in Gardner. If you are located in Mission Hills or Olathe, or need to know on a specific property, please call 913-715-8520.
2. Is my home or property connected to the sanitary sewers? To find out if a specific home or business is connected to JCW's sewer system, please call 913-715-8520. This service is free to anyone who calls.
3. Who do I call if I have a sewer backup? Call 913-715-8600 24 hours a day. During normal business hours, your questions will be answered by a Collections Section employee. After 4:30 p.m., an answering service will take your call and contact an on-call employee immediately to respond. During heavy rain events, calls will be responded to in the order that they are received.
4. Are JCW and Johnson County Water District No. 1 the same organization? No. JCW is a sanitary sewer provider in Johnson County, Kansas. We are a county department that operates under the Johnson County Board of County Commissioners. Water District No. 1 is a drinking water provider for Johnson County. They operate under their own governing board. Contact them by calling 913-895-1800.
5. Who do I call about odor problems in my home? You may contact JCW at 913-715-8600 to ask questions about odors. A Collections Section employee will answer your questions and, if needed, send a crew to your home. They will also be able to tell you if JCW is cleaning lines in your area that may cause a temporary odor.
6. Do I call JCW about storm sewer problems? No. JCW only provides sanitary sewer services. Storm sewers are maintained by the City in which they are located. Storm sewers are identified as the large grates in streets and near curbs. You should contact your city hall for questions or problems concerning storm sewers.
7. What can I dump down the sewers or my drains? Contact Johnson County's Environmental Department at 913-715-6900 for guidelines. The Environmental Department operates a Household Hazardous Waste Disposal Site for residents. Please contact them for details on this valuable service.
7. What are the JCW's statistics such as how many miles of sewer lines the county has? There are a couple of ways to find out. You can visit the section on our statistics listed in the About Us section. You can also call us to obtain a copy of our latest Statistical Report. We can mail it to you on a CD.