A department of Johnson County, KS

Six ways to pay your account!

1. Direct Debit

Save time and money by paying your wastewater bill automatically. Direct Debit makes paying your wastewater bill much easier and there's no transaction fee. To sign up, simply download and fill out the form below. Then mail it to us. Please allow up to four weeks for your request to be processed. You are responsible for payment until this direct deposit service is established.

AUTHORIZATION FORM - DIRECT DEBIT OF ACCOUNT
PDF (33 KB) - 1 page / UPDATED: 10/05/11
- Requires Adobe Reader -

2. Online Payment by Credit Card

In cooperation with State Payments, JCW is pleased to present a convenient and quick way to pay your wastewater bill using your credit card online. A convenience fee of $3.95 will apply to all credit/debit card transactions. Please have a copy of your JCW statement available so that you can provide the proper information to complete your online transaction. We gladly accept, Master Card, Visa and Discover cards.

In utilizing this service, please make payment at least two business days before the due date to avoid late fees.  It takes at least two business days for credit card payments to post to your account.

>>> To pay your account online, click here!

3. Check By Phone

You can pay your statement by phone using our interactive voice response system. There is no additional charge when paying over the phone with a check.

Enhanced Billing System for Johnson County Wastewater

At Johnson County Wastewater, we continually strive to improve our service to you, our valued customers. In this effort to better serve you, improvements have been made in how you will be able to make payments and access account information. We have also made the "behind the scenes" processes more efficient.

We have made some simple but important modifications to your billing statement; the most noticeable change is the Customer Number. If you use an online payment service to pay your wastewater statement, please update your JCW Customer Number with your online service to reflect the new Customer Number displayed on your invoice. JCW customers will also be able to access account information and make payment through our enhanced interactive Voice Response system, which automates interactions with telephone callers.

Moving forward, additional enhancements are scheduled to be made available in phases, please continue to read the back of your bill for news concerning new options as they become available to Johnson County Wastewater customers.

And, as always, please call our Customer Service staff at 913-715-8590 if you have any questions.

1. Are you a new customer?

Are you a new customer, moving to a new residence and need service in your name? Please fill out our new Service Request form.

2. Do you want to discontinue service?

If you are moving out of your home and out of the JCW Service Area and you need to cancel service at your old service or current service location, please complete the Cancel Service Request form.

3. Do you need to transfer service?

If you have moved to a new service location and it is in the JCW service area, and your previous location is serviced by JCW, and you need the wastewater service for the old service location taken out of your name, please use the Transfer Service form.

Dial (9 1 3) 7 1 5 - 8 5 9 0 and let the system assist you with making your payment.

NOTE: This payment option requires a PIN Number, If you do not have a PIN, please contact the Customer Service Department for assistance.

4. Drive By, Use Our Drop Off Box

You don't even have to get out of your car. Customers who are out and about can use our drop box. As you enter the parking lot it's located to the left on the median to the Sunset building. A sticker with JCW logo helps to identify it.

5. The U.S. Mail

To pay by mail, please return the lower portion of your statement along with a check or money order in the envelope provided. The remittance address below should show through the envelope window. If you do not have a return envelope with your statement, your payment should be mailed to:

Johnson County Wastewater
PO Box 219948
Kansas City, MO 64121-9948

NOTE: Customers who mail their payment in an envelope that they address themselves or those who use a corporate billing system or outside bill-paying service must update to the address shown above.

Mailed payments take an average of 7 to 10 days to reach us and to be recorded in our system. If there's not adequate time for your payment to reach us by mail, please use one of the other payment options listed.

6. In Person

You can pay your JCW bill at our office located at 11811 S. Sunset Drive, Suite 2500 (2nd floor). "For security reasons, JCW strongly discourages cash payments at our office. The preferred method is check, credit card or money order.” A convenience fee of $3.95 will apply to all credit/debit card transactions.