Residential Customers
1. Calculator
2. Frequently Asked Questions (FAQ)
3. Publications
4. Rate Table
5. Appeals
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4. Rate Table - Residential / Multi-Family Customers
The default usage for single-family Residential is 190 gallons per day.
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Residential Appeals Submittal Form
Johnson County Wastewater (JCW) has established the following procedures for consideration of appeals. Below are the categories in which you may appeal. You may dispute one or all of the categories. If you appeal multiple categories, use only one form to list your appeals.
A. Appeal Types:
1.) User Classification
User charges are determined in part by the classification of the customer. Persons wishing to appeal a change in their user classification shall contact JCW in writing within thirty (30) days after receipt of the bill, stating the basis for the appeal.
2.) Average Winter Water Use
-Persons wishing to appeal the water use volume used for billing shall contact Johnson County Wastewater in writing within thirty (30) days after receipt of the bill, stating the basis for the appeal.
-Residential customers may appeal only the annual calculated charge (determined by applying average winter usage to the entire year), and may not use the appeals process to dispute individual billings.
-To consider this appeal, JCW reserves the right to request information in support of the determination of the volume of wastewater. This information includes, but is not limited to, water consumption history.
B. Obtain an appeals form in one of two ways:
1.) Call the JCW customer service center at 9 1 3 - 7 1 5 - 8 5 9 0 .
2.) Download the form from the JCW website - MS Word (46kb) format, PDF doc, 52 KB, 1 page.
C. Send your completed form by either:
1.) E-mail to solutions@jcw-custserv.org.
2.) US mail to Johnson County Wastewater, Manager Customer Service, 11811 S. Sunset Dr., Suite 2500, Olathe, KS 66061-7061.
Johnson County Wastewater will respond to submitted appeals by US mail or email within two weeks of receiving the appeal. This written response will confirm receipt of the appeals form. Upon recommendation by the Manager of Customer Service, the JCW Appeals Committee may consider the appeal.
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Still have questions? Consider sending an e-mail to our Customer Service Center at solutions@jcw-custserv.org.
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